Contact
Optmizly is built and supported by one person, so there is no queue and no first-line script. Email goes straight to me.
I aim to reply within one business day. If something is broken and costing you money, say so in the subject line and I will look at it first.
Bugs, questions, something that looks wrong in a result. Include the URL you analysed and I can usually reproduce it.
You can also cancel yourself at any time from Settings → Billing, without emailing anyone.
Before you email about a result
Most questions are about why a score looks the way it does. Every audit lists what it could and could not check — that section is worth reading first, because the honest answer is often that the page blocks the crawler rather than that the score is wrong. If it still looks wrong, send me the URL. I would rather know.
Found a security issue?
Email support@Optmizly.com with “security” in the subject and I will treat it as the priority. Please give me a chance to fix it before publishing it anywhere.